CONTACT US 


EMAIL:
reservations@highlandmarina.com

PHONE:
706-882-3437

ADDRESS:
1000 Seminole Road, Lagrange, Georgia
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our policies

Please take a moment to review the below information to ensure you have a wonderful time while staying with us!

HIGHLAND PINES RESORT AND MARINA POLICIES

POLICIES


RESERVATIONS


There is a two-night minimum on all reservations; three night minimum applies on holiday weekends. A copy of your driver’s license, credit card used for deposit and auto tag number are required at check-in. The credit card must belong to the person reserving the cabin/cottage. We accept Visa, MasterCard, Discover or American Express cards over the phone. All of the cabins Non-Smoking, smoking is permitted outside only.

AGE LIMITS


You must be 25 or older to make a reservation. A responsible adult must occupy each cabin or cottage for the entire visit.

DEPOSITS


A deposit is required to book a reservation. A deposit equal to one night's NIGHTLY RATE is required to secure your reservation. WEEKLY and HOLIDAY packages require a 100% deposit at the time of your reservation. We process credit cards immediately for deposits. The deposit will be credited to the last day of your reservation.

CANCELLATIONS


Cancellations 14 day or more days prior to arrival date will result in a 50% deposit refund. We cannot refund a cancellation of a guaranteed reservation made within two weeks of anticipated arrival date. Reservations may not be "moved" to another date to avoid cancellation fees. We must charge for the minimum number of nights required if you cancel a night after making your reservation. Our cancellation policy is intended to be fair to our guests and yet prevent the loss of income to our business. Remember, once we reserve a cottage for you, we remove it from the market, refusing all other requests.

CHECK IN - CHECK OUT


Check-in is after 4:00 pm. Due to the necessity of cleaning and inspecting your cabin, we do not allow check-ins earlier than 4:00 pm. If you do plan to arrive early, you may want to go out on the lake and keep your perishables in ice chests. Please make plans for older guests and infants who may be uncomfortable if you arrive early and must wait for your cabin. The guest named on the reservation must check in, unless prior arrangements have been made with us. The remaining balance is due before the cabin may be occupied by any guest in the party. If you need to check-in after our office has closed, your cabin key will be inside our late arrival box located directly outside the store's entrance and your credit card on file will be charged for any remaining balance. Late check-ins must come to the office between 9:00 am and 10:00 am the following morning to complete required paperwork. Guests who do not do so will be assessed a late processing fee. Guests agree to abide by all guidelines given at check-in.

Check-out is no later than 10:00 am and is strictly enforced. Guests who do not vacate the rental cabin by 10:00 am will be charged for another full day. You must come into the office to check-out. Guest agrees to follow all check-out procedures as explained in arrival information. Please respect check-out time, as we need time to prepare the cabin for the next guest.

REFUND POLICY


We will do everything we can to make sure your cabin is ready for you. As in any home, malfunctions occasionally happen. No refunds will be issued for non-working amenities, malfunctions in equipment (i.e. fireplaces, appliances, televisions, internet, stereos, VCRs, etc.), early departures, or for any weather conditions.

NO SHOWS


Your reservation will be held only until 9A.M. the morning after your scheduled arrival. If you do not cancel the reservation prior to your arrival date and do not arrive as scheduled, you will forfeit your deposit.

OCCUPANCY LIMITS ENFORCED


Each cabin has a maximum vehicle and person occupancy. We insist that the number of guests is not exceeded. Our cabins are priced for basic occupancy. There is a $15 per person charge for all guests over the basic number, but no more than cabin maximum. Children under 8 are free but do count as a cabin guest.

PARTIES


We do NOT allow house parties in any of our cabins. We promote a family atmosphere. Children 17 and under must be supervised by an adult at all times.

PESTS AND THE ENVIRONMENT


To ensure the best guest experience, we perform regular pest control maintenance on all of our cabins. Because our cabins are located in wooded areas, we cannot guarantee that they will be pest or creature-free. We do not offer refunds or discounts for pests including ladybugs. Ladybugs are a part of our environment and we are unable to prevent them from occasionally visiting our cabins. Please contact our Reservations personnel during regular business hours to report any problems, and we will do our best to help you.

FIREPLACES


Fireplaces that are electric are usable year-round but should not be used at any time when air conditioning is on in the cabin. Gas fireplaces are seasonal and are not in operation from April through September.

PET POLICY


A $25.00 per reservation/ per pet, non-refundable fee plus applicable taxes will be charged. This fee will cover the expense this resort incurs to clean and disinfect the guest cottage. There is a $100 pet deposit, per pet, which is refundable upon a satisfactory inspection of your cabin after you have checked out. If in our judgment there is excessive cleaning needed caused by your pet shedding or allowing a dirty pet into the cabin, you will be charged a minimum of $50 for cleaning and exterminating our guest cottage.

  • Pets MUST NOT be left unattended in your guest cottage, nor left outside public entrances.

  • Pets must be at least one year of age.

  • Pets must be on a leash or in a cage AT ALL TIMES when not in your guest cottage.

  • Pets are NOT allowed on the beach.

  • Pets are not allowed on the rental boats.

  • OWNER IS RESPONSIBLE FOR CLEANING UP AFTER THEIR PETS!

  • Dogs only, 2 pet limit. There is a strict 50 pound weight limit per pet! Any violations of these rules will result a loss of all monies paid including your deposit and you will be asked to leave the resort, sorry.

  • Owner is responsible for any damages caused by pet, including but not limited to; clogging of drains caused by washing pet, chewing of furniture, and damage to room linen or damage to carpet.

  • Any unauthorized pets in a cabin are subject to a $300.00 fee and you may be asked to leave the cabin immediately with no refund.

  • All pets must be current on all vaccinations.



ARRIVAL TIMES
4:00 PM - 6:00 PM
If arriving outside of check-in times, please call to make arrangements.

AUTO-COLLECT
A deposit for the first night's stay is collected at the time of purchase. Payment for retail items and gift certificates is collected at the time of purchase.

CHILDREN & PETS
Children are welcome with an accompanying adult. Children age 13 and under stay free. Pets are welcome. Pets must weigh under 50 pounds. A $25.00 per pet, non-refundable fee plus applicable taxes will be charged. This fee will cover the expense this resort incurs to clean and disinfect the guest cottage. Pets must be at least one year of age. Dogs only, 2 pet limit. There is a strict 50 pound weight limit per pet! Pets are allowed in designated pet friendly cabins only. If you are not in one of these cabins, you CANNOT have a pet.

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